PROFESSIONAL DEVELOPMENT AND TRAINING

At No More Knots, we are committed to ongoing and consistent Professional Development and up-skilling for all of our contractors and staff. We recognise the importance of staying up-to-date with industry developments and ensuring that our collective skill-set is always increasing so that we can provide the best possible care for our clients.

Therapists at No More Knots currently have the choice to participate in monthly tutorials presented by industry experts in their fields, including Physiotherapists, Osteopaths and Chiropractors.

We also employ a full-time Senior Myotherapist who is dedicated to weekly ongoing therapist development in small group workshops, covering all aspects of the remedial therapy and MYO technical skill set.

CUSTOMER SERVICE

Alongside exceptional hands-on treatment, No More Knots is passionate about providing clients with outstanding customer service. We recognize the importance of collecting feedback from our clients and using this information to better our clinic and the people working in it. To keep a constant eye on how we are tracking, we provide all new clients with the opportunity to give us feedback via an email linked with an online feedback survey. Additionally, we encourage feedback from all clients and provide opportunities for this via in-clinic surveys, as well as on our website. To maintain the high level of efficient and friendly service our clients receive from our reception staff, No More Knots also holds regular training workshops in customer service.

FACILITIES

No More Knots currently boasts three large clinics which combined, can accommodate up to 35 clients at once. Our clinics are located in very accessible areas of Greenslopes, Taringa and Newmarket, allowing us to cater for clients across an expansive geographic footprint.

All treatment rooms at No More Knots are fit out with Athlegen and Ausmedic electric massage tables and we use only the best treatment aides available on the market.

FACILITIES

Like any successful business, No More Knots is built on relationships; amongst our contractors, with our referral partners, and most importantly, with our clients.

Some of the initiatives we have established to build and maintain these relationships include:

• The creation of a Shared Vision which details the kind of business we strive to be and the culture we wish to create (see NMK Shared Vision).
• Rewards system for all NMK team members to ensure we are recognizing the amazing qualities, deeds and results achieved within our team every day.
• Building strong networks and fostering open communication with other health professionals (both within our Referral Network and also outside it) who assist our clients.

We will never stop challenging ourselves or taking on board feedback from our clients, staff and industry contacts. We feel it is this input, combined with our ideas, that makes us who we are and so good at what we do!