WHO WE ARE

No More Knots is Australia’s largest clinic of its kind and was first formed in 1998 by former athlete and entrepreneur, Kelly Townsend.

The original No More Knots started with just 4 small rooms under Kelly’s own house, and a team of just three enthusiastic therapists, keen to make a difference. The business flourished due to high quality consistent service, high demand and the ever growing team moved to a larger, purpose built building in the Southside Brisbane suburb of Greenslopes where it continued to grow.

In early 2011, No More Knots opened its doors to the public in a second location in Taringa, to meet the growing demand for exceptional treatment, in the Western suburbs of Brisbane. Then in early 2017 we opened our newest clinic in Newmarket in response to years of requests from our northside clients. Between the three clinics, No More Knots is home to over 45 tertiary qualified therapists who specialise in Remedial Massage and Myotherapy and are supported by a wonderful administrative and management team of fifteen!

After building the business over 14 years, Kelly moved sideways to begin the wonderful journey of building a family. In 2012, she welcomed Charlie as the first smallest member of the No More Knots team into the world. More recently, in June 2017, Kelly has now also welcomed little Alex into the pretzel family. This important transition was made possible after Kristy Donoghue became Kelly’s business partner, and General Manager of No More Knots. Kelly and Kristy have been friends since primary school, at the age of 4, so it is with this strong history of friendship, and a raw understanding of each others strengths and weaknesses that they moved the business into the next phase, with Kristy at the helm.

Kristy brings a wealth of management experience to No More Knots. Her background as Tour Manager for Contiki and Trafalgar for approximately 8 years, and 4 years in a management role with Nestle has meant that her communication skills and people management are second to none. Kristy has a wonderful ability to nurture and develop the skills of those around her, she places a very high regard for treating others as she would like to be treated and endeavours to encourage each member of the team at No More Knots, to be the best version of themselves that they can be. Her laugh can be heard throughout the clinic, helping to make it a pleasure to work.

Today the whole team at No More Knots is privileged to treat over 700 clients each week, with a fabulous mix of office workers, tradespeople, weekend warriors to elite athletes; all sharing the common goal of receiving outstanding treatment tailored specifically to meet their individual needs. As a result, it has quickly built a reputation for outstanding service at all levels of the business, and has become the most well renowned clinic of its kind.

At no more knots we each try to be the person we would like to meet when we arrive to work. We build strong long-term relationships with our clients and with our colleagues. Our clients are valued and welcomed. They receive treatments tailored to their needs, goals, comfort and desired outcomes. We educate our clients in ways that help them long-term. They are included in the progress and outcomes of their treatment plan. We provide an environment where each client is safe, relaxed, comfortable and prioritised.

Our positive culture promotes a healthy work/life balance, and we help each other in whatever way that we can. There is a transparency and open dialogue between all of us. This helps us to be more effective and positive in understanding our individual roles and responsibilities. We respect each other’s decisions and life choices. Together we are committed to achieving excellence and consistency in client treatments. We share effective interpersonal skills and have a strong sense of empathy for our clients. They know that we go the extra mile for them.

The team at no more knots are knowledgeable, confident, personable and honest. There is value in every treatment. We are committed to ongoing learning and we keep up-to-date. Each of us welcomes regular feedback through check-ins with therapists, receptionists and management to review how we feel we are going. Similarly we keep our clients updated on their goals and progress through regular reviews. We understand their goals and help them redefine into the longer term.

We donate and volunteer our time and skills to worthy causes. We take our services out to members of the community who would not ordinarily access what we do here at the clinic. Our business supports volunteering by our team in areas of interest/

The no more knots environment is about learning, growing, educating and empowering everyone. Each day reminds us why we love what we are doing.

AT NO MORE KNOTS, WE ARE PASSIONATE ABOUT ‘DOING OUR BIT’.

We believe that if every person makes small changes for the greater good, it can put a big dent in important environmental and humanitarian issues. Listed below are some of the small things the team here at NMK are committed to doing, to ensure we are doing our bit to help our planet and its population.

Thank You are dedicated to providing the community with amazing products and hygiene education, all whilst funding and initiating clean water projects in developing nations.

If you haven’t tried these hand wash and sanitising products, please do so when you’re in the clinic – they smell phenomenal!

To fall in line with achieving health, we have chosen to support an awesome organisation Emma & Tom’s and their Life Bars.

Emma & Tom’s do an amazing product in their life bars and we believe it’s the perfect healthy, post-massage snack instead of the sugary treats!

Who Gives A Crap toilet paper is made from environmentally friendly materials and 50% of their profits are donated to help build toilets and improve sanitation in the developing world!

What began as a crowd funding campaign has transformed into a company with a vision we love, and are so proud to be supporting.