What Makes Us Different?

Who is NMK?

At No More Knots we believe we have something very special to offer, both to our clients and our staff. We believe we stand out from the crowd in the remedial massage industry for a range of reasons, from our second-to-none facilities and customer service, to our passion and dedication to continually bettering ourselves as a company and as individuals.

 

Professional Development and Training

At No More Knots, we are committed to ongoing and consistent Professional Development and up-skilling for all of our staff. We recognize the importance of staying up-to-date with industry developments and ensuring that our collective skill-set is always increasing so that we can provide the best possible care for our clients.

 

Therapists at No More Knots currently participate in monthly tutorials presented by industry experts in their fields, including Physiotherapists, Osteopaths and Chiropractors.

 

We also employ a full-time Senior Myotherapist who is dedicated to weekly ongoing therapist development in small group workshops, covering all aspects of the remedial therapy and MYO technical skill set.

 

Customer Service

Alongside exceptional hands-on treatment, No More Knots is passionate about providing clients with outstanding customer service.

 

We recognize the importance of collecting feedback from our clients and using this information to better our clinic and the people working in it.

 

To keep a constant eye on how we are tracking, we provide all new clients with the opportunity to give us feedback via an email linked with an online feedback survey. Additionally, we encourage feedback from all clients and provide opportunities for this via in-clinic surveys, as well as on our website.

 

To maintain the high level of efficient and friendly service our clients receive from our reception staff, No More Knots also holds regular training workshops in customer service.

 

Facilities

No More Knots currently boasts two large clinics which combined, can accommodate up to 28 clients at one time. Our clinics are located in very accessible areas of Greenslopes and Taringa, meaning we are able to cater for clients across an expansive geographic footprint.

All treatment rooms at No More Knots are fit out with Athlegen and Ausmedic electric massage tables and we use only the best treatment aides available on the market.



Relationships

Like any successful business, No More Knots, is built on relationships; amongst our staff; with our referral partners; and most importantly, with our clients.

Some of the initiatives we have established to build and maintain these relationships include:

  • The creation of a Shared Vision which details the kind of business we strive to be and the culture we wish to create (see NMK Shared Vision).
  • Rewards system for all NMK team members to ensure we are recognizing the amazing qualities, deeds and results achieved within our team every day.
  • Building strong networks and fostering open communication with other health professionals (both within our Referral Network and also outside it) who assist our clients.
  • Client of the Month award for a therapist-nominated client for achieving great results by committing to the improvement of their health

We will never stop challenging ourselves or taking on board feedback from our clients, staff and industry contacts. We feel it is this input, combined with our ideas, that makes us who we are and so good at what we do!



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Quest Business Awards:

 

Greenslopes clinic – Finalists & Winners 2011 & 2012 Health Care Category (Southern Star news)

 

Taringa clinic – Finalists 2012 Health Care Category (Westside News)

Find Us:

 

Greenslopes

(Head Office)

85 Juliette Street

Greenslopes, Q 4120

Phone: 07 3891 6555

Fax: 07 3891 5015

Taringa

215 Moggill Rd

Taringa, Q 4068

Phone: 07 3720 8881

Fax: 07 3870 9994

 
 

Newmarket

285 Enoggera Road

Newmarket, QLD 4051

Phone: 07 3356 1111

 
Opening Hours

 

Mon

8am-6:30pm

Tue

8am-8pm

Wed

8am-8pm

Thu

8am-8pm

Fri

8am-6:30pm

Sat

8am-4pm

Sun

8am-3pm

Please Note: All Sunday appointments are at our Greenslopes clinic only!

 

© 2014 No More Knots. All rights reserved.