At No More Knots we believe we have something very special to offer, both to our clients and our staff. We believe we stand out from the crowd in the remedial massage industry for a range of reasons, from our second-to-none facilities and customer service, to our passion and dedication to continually bettering ourselves as a company and as individuals.
At No More Knots, we are committed to ongoing and consistent Professional Development and up-skilling for all of our staff. We recognize the importance of staying up-to-date with industry developments and ensuring that our collective skill-set is always increasing so that we can provide the best possible care for our clients.
Therapists at No More Knots currently participate in monthly tutorials presented by industry experts in their fields, including Physiotherapists, Osteopaths and Chiropractors.
We also employ a full-time Senior Myotherapist who is dedicated to weekly ongoing therapist development in small group workshops, covering all aspects of the remedial therapy and MYO technical skill set.
Alongside exceptional hands-on treatment, No More Knots is passionate about providing clients with outstanding customer service.
We recognize the importance of collecting feedback from our clients and using this information to better our clinic and the people working in it.
To keep a constant eye on how we are tracking, we provide all new clients with the opportunity to give us feedback via an email linked with an online feedback survey. Additionally, we encourage feedback from all clients and provide opportunities for this via in-clinic surveys, as well as on our website.
To maintain the high level of efficient and friendly service our clients receive from our reception staff, No More Knots also holds regular training workshops in customer service.
No More Knots currently boasts three large clinics which combined, can accommodate up to 35 clients at once. Our clinics are located in very accessible areas of Greenslopes, Taringa and Newmarket, allowing us to cater for clients across an expansive geographic footprint.
All treatment rooms at No More Knots are fit out with Athlegen and Ausmedic electric massage tables and we use only the best treatment aides available on the market.
Like any successful business, No More Knots is built on relationships; amongst our staff, with our referral partners, and most importantly, with our clients.
Some of the initiatives we have established to build and maintain these relationships include:
We will never stop challenging ourselves or taking on board feedback from our clients, staff and industry contacts. We feel it is this input, combined with our ideas, that makes us who we are and so good at what we do!